About DWP Error Messages
If the Desktop Web Proxy is not configured properly, the user may see one of these errors when trying to browse the Internet:
- DNS Lookup Failed - This message appears if the user typed the wrong URL, if the upstream proxy server name provided is not correct in the DWP configuration, or the Web Security Service server name is not correct in the DWP configuration. The message will indicate the host name which was not resolved.
- Cannot Load The Web Page - This message appears if connection to the Internet is lost, the web site is currently unavailable, the computer may be offline, or the Web Security Service cannot be contacted.
- Web Security Disabled By External Environment - This message appears if DWP's Allow Unsafe Browsing option is disabled, and the user is in a hotspot where Internet access is blocked or re-routed, that is, not going through DWP.
- Failed To Make Direct Connection To Server - This message appears if connection to the Internet is lost or the web site is currently unavailable. The message will indicate the host name which was not resolved.