Destop Web Proxy FAQs

Why won't the DWP automatically resolve a user name and password?

If DWP won't resolve a user name and password, try the following:

• Check your firewall. Ensure that your organizational firewall allows access to port 80, 443, and 3128 to the IP address range detailed on your Provisioning Notification Document. This access allows the DWP to issue commands to the Web Security Service to resolve the credentials.
• Select the Enable Automatic User Name Resolution option from the DWP System Configurations menu. For more information, see DWP Configuration in Entering DWP Settings at the Account Level.
• Ensure that the user name exists on the Web Security Service or that Enable DWP User Creation is enabled for the Account. Synchronize the user names directly from your LDAP directory, or enable DWP to create users on demand. For more information, see Enabling Accounts to Use DWP.
• Confirm that the DWP is operating inside your configured IP range. You can only resolve a user name from within your IP range, which is configured on your account in the Management Portal. If DWP tries to resolve the user name and password outside the configured IP range, it will fail and you must add it manually. When it is resolved, it remains cached.

What does this web page popup mean?: 'You are connecting from a location that requires you to logon.'

This message usually means that the DWP was unable to resolve the user name and password for the user. For more information on troubleshooting tips, see Why won't the DWP automatically resolve a user name and password?.

I already have the Internet Explorer plug-in version 1.0 installed. Do I still need it?

No. DWP replaces the Internet Explorer plug-in. After you install DWP, uninstall the Internet Explorer plug-in using the Add/ Remove programs console in Windows.

Why do I occasionally see the notification, 'Connecting to the Internet Directly' when connection to the Web Security Service isn't available?

You see this message if the Dynamic Hotspot Management option is set in the DWP System Configurations menu, and your browser is blocked by a hotspot. Dynamic Hot Spot Management enables mobile users to be redirected temporarily to a hotspot provider's sign-up page to enter billing information. When billing or sign-up is complete, the connection is routed through the Web Security Service again. You might also see this message if no network is available when you turn on your computer. The Dynamic Hotspot Management option should only be enabled on computers that are used for mobile access.

How do I enable the DWP to work for dial-up connections and VPNs?

In Internet Explorer:

• Open the Tools menu, select Internet Options, and open the Connections tab.
  The text box labeled Dial-up and Virtual Private Network Settings lists additional connections.
• Select the connection on which to enable DWP and click Settings.
  A dialog displays where you can configure the DWP proxy settings, which are usually the address localhost and the port number 3128.

Does the DWP support Fast User Switching on Windows XP?

Yes, DWP supports Fast User Switching.