Running DWP Diagnostics

You can perform a diagnostic test that reads your current DWP settings and logs DWP activity into a file. If you need help troubleshooting diagnostics logs, send the file to Technical Support.

To run a DWP diagnostic:

• Hold down the Ctrl key and in the system tray, right-click the DWP icon.
• From the pop-up menu, select Run Diagnostics.


The DWP Diagnostics window displays.

• Click Start.
  The DWP Diagnostics window refelects the current state of the DWP.
• Scroll down to view the captured events, including request and response strings, and the results.
  The diagnostics results are written to the DWP_Diagnostics.dat file and stored in this location:
  %ALLUSERSPROFILE%\Application Data\DWP_Webfiltering\
  Every time you run diagnostics, the latest information is appended to the file.

Note: The Copy to Clipboard option is available from the Diagnostics window. Select this option to paste the diagnostics data from the current session into a text editor and save it to a file. You still have DWP_Diagnostics.dat, which was generated when you clicked Start

• Click Done to close the window.