Upgrade Info

• When is the upgrade taking place?

  February 01, 2017

• Will there be any downtime during the upgrade?

  No.

• Will any data (emails, contacts) etc. be affected?

  No.

• What features are new?

  There are many new features and functionality included in the updated Webmail, for example:

  • Improve your efficiency and remove clutter with TaskBox, creating tasks from emails allows you to achieve a clean, Zero Inbox.
  • Connect your social media accounts to tweet, and post to Facebook and LinkedIn right through your Webmail Inbox.
  • Manage your schedule with calendar and event sharing.
  • Manage multiple email accounts through your Webmail Inbox with multi-inbox support.*
  • Easily schedule invites with free/busy calendar views of colleagues.*
  • Upload, and add attachments to Online Storage, a virtual online storage drive included in Webmail.*

  *Enhanced/Premium feature. Depending on your email package, your customers will only have access to certain features. Review Webmail 6 Replacement Matrix for a full list of features included in your new email offering.

General

• How do I create email accounts?

  When you sign up, you'll receive a Welcome email with instructions to access EasyMail Setup. EasyMail is an easy onboarding tool that lets you create email accounts in two steps; just type in the email and password, choose any forwarding if desired, and set spam filtering preferences.

• How do I forward emails to a different email account?

  There are two options for forwarding emails: creating a new email account and forward mail to a different account, or create an alias email account.

  Alias accounts do not have their own Inbox and are only used to forward email to one or more accounts.

  To forward email from a regular email account, create a new or modify an existing email account within EasyMail Setup, and input the account where you would like email forwarded to under 'Forward mail to:.'

  To create a new alias email account, log into EasyMail Setup and select 'Create a new account' and 'Create an Alias Account' and fill out the appropriate fields.

• What is an alias email account and how can I create one?

  An alias account is an email address which forwards to one or more email accounts. Alias accounts do not have their own inbox.

  To create an alias account, log into EasyMail Setup using the information in your Welcome email. Select 'Create a new account' and 'Create an Alias Account' and fill out the appropriate fields.

• How can I change my password?

  To change your main email account password, select 'Modify an existing Email Account' in EasyMail Setup and select 'change password.'

  To change your Webmail password, select 'Preferences' (gear icon) from the left-hand menu within Webmail. Select 'Account Security', and input your current and new password. Hit 'Save.'

Webmail / Inbox

• How can I access Webmail?

  Once you create an email account in EasyMail Setup, you will be able to login to Webmail to use your email. The Webmail link will be included in your Welcome message.

  From Webmail you'll be able to start sending and receiving emails.

• How do I connect my social media accounts?

  To import your social media contacts:
  1. 1. Go to Preferences
  2. 2. Click Social
  3. 3. Click Import Contacts

  To write a social media post:
  1. 1. From the inbox click the Compose Icon
  2. 2. Select Social
  3. 3. Press Login for each account

• Is the Social Compose textbox restricted to 140 characters?

  No, but you will only be able to post to Twitter if your message is 140 or less characters. Social Compose shows you your character count in the bottom right corner of the textbox.

• Can I take and save notes in Webmail 7?

  Yes, you create and save notes in the Tasks section of Webmail. Notes will be saved as 'tasks'.

TaskBox

• What is TaskBox?

  TaskBox helps you manage your Inbox to-do list. It will help you instantly organize your inbox into categories that make sense all within the inbox such as: priority, future, pending and future reference. You'll be able to set reminders, dues dates and even share/assign tasks to other people!

  To activate the function to tag emails to turn them into tasks, select 'Preferences' (gear icon) from the left-hand menu within Webmail. Select 'Advanced', and make sure the checkbox next to 'Turn on TaskBox' is checked. Click 'Save.'

• When creating a task, if I add an email address in the Collaborators field, will it automatically send an email?

  Yes, once you save the Task, the collaborator will automatically receive an email that a task was shared with them.

Calendar

• When creating a new calendar event, what will 'Alert' do?

  You can add alerts when creating new events, selecting between 'Device notification' and 'Email' and specifying a time. Selecting 'Device notification' will show a banner at the top of your Webmail page at the time specified. Users must be logged into Webmail to see the banner reminder.

• How do I use the 'Next Available Time' feature in Calendar?

  Easily schedule meetings with colleagues on your domain that have shared their calendars when you're booking a calendar event using the 'Next Available Time' feature.

  Add attendees to your meeting invite by typing in the email in 'Add Attendees', and once you have all required attendees, click the arrows on the right to find the Next Available Time slots.

• How can I share my personal calendar publically?

  You can now easily let others know your availability by sharing your calendar, showing blocked or free time.

  • 1. In the Preference Tab, go to the Calendar header and click on the General button.
  • 2. In the Calendar screen, click on the 'View Links' button under the Public Calendar Links section:
  • A slide out on the right hand side of the screen will appear titled 'Public Links'
  • The Public URL with the calendar details is displayed in the HTML section.

Preferences

• How can I create a default email signature on my outgoing emails?

  To create an email signature, select 'Preferences' (gear icon) from the left-hand menu within Webmail. Select 'Signatures', and input a title, and write and format your email signature and click 'Add.' Your new signature will now appear on your List of Signatures.

  You can create multiple email signatures and select a default signature by selecting the star next to the title on your List of Signatures. When composing a new email, your default email signature will appear at the bottom of the email and there will be a dropdown of all of your available signatures so you can select an alternative signature if desired.

• Where can I see my data usage or disk space used?

  In Webmail, select 'Preferences' (gear icon) from the left-hand menu within Webmail. Select 'Data Usage' to view your disk space used and remaining, as well as a breakdown by Inbox folder.

• How can I set up an Auto Reply message to respond to incoming messages while I'm absent?

  To set up an Auto Reply, select 'Preferences' (gear icon) from the left-hand menu within Webmail. Select 'Auto Reply', and input a title, start and end date, any conditions and the content of your message and hit 'Save.'

• How can I change my Reply-to address?

  Yes, you can select from alias emails linked to your account. In Webmail, go to Preferences > Advanced and select an email from the Reply-to address drop-down options.

  You can create alias emails using EasyMailSetup in your Control Panel. 'Alias' accounts are email addresses which forward mail to one or more email accounts. Aliases do not have their own inbox. For example, you might create the alias email sales@yourdomain.com and have it forward to yourname@yourdomain.com.

  Once the alias is setup for your account in there then it will appear in Webmail 7 Reply-to address drop-down options.

• How can I change my From address?

  You can select from alias emails linked to your account. In Webmail, go to Preferences > Advanced and select an email from the From address drop-down options.

  You can create alias emails using EasyMailSetup in your Control Panel. 'Alias' accounts are email addresses which forward mail to one or more email accounts. Aliases do not have their own inbox. For example, you might create the alias email sales@yourdomain.com and have it forward to yourname@yourdomain.com.

  Once the alias is setup for your account in there then it will appear in Webmail 7 From address drop-down options.

• Can I add an HTML signature?

  Yes, you can set up HTML signatures for your outgoing emails through Preferences > Signatures. You can also set a default signature, and select which signature to use when composing an email using the Signatures drop down in the Compose window.

• Is there a limit on the number of emails I can add to my Inbox from other platforms, for example Outlook, Gmail, Yahoo or other?

  No, there is no limit on the number of configured emails added to your Inbox.

• What is the limit for adding email addresses and domains in Whitelist and Blacklist?

  No, there is no limit to the number of emails or domains you can add in Whitelist and Blacklist.

• What does 'Allow desktop notifications' under Preferences > Advanced do?

  Enabling 'Allow desktop notifications' turns on browser notifications that alerts a user that they have received a new email. Webmail must be logged in and open in the browser for users to receive notifications.

• What file format does the 'Upload a sound file' for new mail option under Preferences > Advanced support?

  Sound file uploading supports mp3 and wav files.

Mail

• Does account tab support IMAP? If it is IMAP, will added email accounts contribute to my usage data?

  Yes, the account tab supports IMAP and any emails added will contribute to your usage data. Your external mail data will be downloaded.

• Do multiple emails added from other platforms (i.e., Gmail, Yahoo) configured in my Inbox contribute to the email storage for the account?

  Yes, additional email accounts configured contribute to your email storage.

• Can I export emails using Webmail?

  No, you cannot export emails from Webmail.

• Can I save email from Webmail in EML format?

  Saving emails as EML files from Webmail is not currently supported.